01 Introduction and Acceptance
1.1These Terms and Conditions ("Terms") govern your access to and use of GigVault, a mobile application, website, and related services (collectively, the "Platform") developed and operated by uMncube (Pty) Ltd (Registration No. 2022/772917/07) ("uMncube", "we", "us", "our"), a private company duly incorporated in the Republic of South Africa.
1.2By registering an account, accessing the Platform, or using any feature of the Platform, you ("User", "you") agree to be bound by these Terms in full. If you do not agree, you must immediately cease using the Platform.
1.3These Terms constitute a binding legal agreement between you and GigVault. You confirm that you have read, understood, and accepted them, including all policies incorporated by reference.
1.4GigVault reserves the right to amend these Terms at any time. Updated Terms will be posted on the Platform with a revised date. Continued use of the Platform after such posting constitutes acceptance of the amended Terms. It is your responsibility to review these Terms periodically.
02 Nature of the Platform — Marketplace Only
2.1GigVault is a technology marketplace and intermediary only. We provide a platform that enables Artists and Bookers to connect, negotiate, and transact. GigVault is not a party to, and accepts no liability arising from, any booking agreement, performance contract, or commercial relationship formed between Users on the Platform.
2.2GigVault does not employ, contract, represent, endorse, or guarantee any Artist listed on the Platform. Artists are independent contractors operating in their own capacity.
2.3Other than the identity and banking verification GigVault carries out for payment-integrity and legal-compliance purposes (see Section 8), GigVault does not vet, verify, or guarantee the accuracy of information provided by Artists or Bookers, including but not limited to qualifications, professional experience, event details, venue details, artistic ability, or payment capacity.
2.4Any agreement reached between an Artist and a Booker through the Platform ("Booking Agreement") is a direct contractual relationship between those two parties. GigVault is not a party to that agreement and accepts no responsibility for its performance, breach, or the consequences thereof.
2.5GigVault makes no warranties regarding the suitability, quality, fitness for purpose, or availability of any Artist or venue listed on the Platform.
03 Eligibility and Account Registration
3.1You must be at least 18 years of age to register an account on the Platform.
3.2By registering, you represent and warrant that: (a) you are a natural person with full legal capacity or an authorised representative of a juristic person; (b) all information provided during registration is accurate, current, and complete; (c) you will maintain the accuracy of your account information at all times; and (d) your use of the Platform complies with all applicable laws of the Republic of South Africa.
3.3You may only hold one active account on the Platform per role (Artist or Booker). Creating duplicate or fraudulent accounts is prohibited and may result in immediate termination of all accounts.
3.4You are solely responsible for maintaining the confidentiality of your login credentials. GigVault accepts no liability for any loss or damage arising from unauthorised access to your account resulting from your failure to secure your credentials.
3.5You must notify GigVault immediately at support@gigvault.co.za if you become aware of any unauthorised use of your account.
3.6GigVault reserves the right to suspend or terminate any account, at its sole discretion, where it reasonably suspects a breach of these Terms, fraudulent activity, or conduct detrimental to the Platform or other Users.
04 Artist Obligations
4.1Artists must provide accurate and up-to-date profile information, including but not limited to: performance name, genre, pricing, technical rider requirements, hospitality rider requirements, and any special conditions.
4.2Artists represent and warrant that: (a) they have the full right and authority to perform the services they offer; (b) their performance and associated content does not infringe any third-party intellectual property rights; (c) they hold any licences or registrations required by law to perform commercially; and (d) they will comply with all applicable laws, venue regulations, and public health requirements applicable to their performance.
4.3Artists who are VAT-registered must accurately reflect their VAT status and registration number on the Platform. Artists accept sole responsibility for the accuracy of their VAT information and for all VAT obligations arising from their transactions. GigVault accepts no liability for any VAT penalties, interest, or assessments arising from incorrect information provided by an Artist.
4.4Artists agree to honour all Booking Agreements that have been accepted and for which a deposit has been paid. Failure to perform without lawful excuse constitutes a breach of the Booking Agreement and may result in account suspension and the initiation of a dispute in favour of the Booker.
4.5Before a booking progresses to the payment stage, the Artist must electronically review and sign a digital record of the agreed booking terms as captured by the Platform. By appending their signature, the Artist confirms that the recorded terms accurately reflect the agreement reached between themselves and the Booker, and that they are bound by those terms. The Platform does not provide legal advice and does not act as a drafter of legal agreements; the contractual relationship exists solely between the Artist and the Booker.
4.6Artists are responsible for ensuring their banking details submitted to the Platform are accurate. GigVault and TradeSafe (Pty) Ltd accept no liability for failed or misdirected payouts resulting from incorrect banking information provided by the Artist.
4.7Artists must provide a valid South African bank account in their own name or in the name of their registered business entity. Third-party bank accounts are not permitted.
05 Booker Obligations
5.1Bookers must provide accurate information regarding events, venues, dates, times, and any special requirements when creating a booking offer.
5.2Bookers represent and warrant that: (a) they have the authority to book entertainment for the relevant venue or event; (b) the venue is compliant with all applicable by-laws, licensing requirements, and safety regulations; (c) they will ensure that the Artist's rider requirements, as agreed in the Booking Agreement, are fulfilled; and (d) all event details provided are true and accurate.
5.3Bookers are responsible for generating a release code at the end of a gig to initiate payout to the Artist. Failure to generate a release code within a reasonable time after the Artist checks out may constitute grounds for the Artist to raise a dispute.
5.4Bookers acknowledge that the booking deposit, once paid, is non-refundable except in circumstances governed by Section 9 (Cancellations and Refunds) or through a dispute resolution outcome as set out in Section 10.
5.5Bookers are solely responsible for ensuring their payment method is valid and sufficiently funded at the time of payment. GigVault accepts no liability for failed payments or loss of booking status resulting from insufficient funds or declined payment methods.
06 The Booking Process
6.1The booking process on the Platform follows this sequence:
- Booker submits a booking offer to an Artist
- Artist accepts, declines, or counter-offers
- Parties may negotiate terms via counter-offers until agreement is reached or the offer is declined
- Upon acceptance, the Artist signs the digital Booking Agreement
- The Booker pays the deposit
- The Artist receives notification that the deposit has been cleared and the booking is confirmed
- The Booker pays the balance prior to the event
- Funds are held in escrow until after the Artist checks out of the venue
- The Booker generates a release code to release funds to the Artist
- The Artist enters the release code to confirm receipt
6.2A binding Booking Agreement is formed between the Artist and Booker upon the Artist's acceptance of the offer and the signing of the digital agreement. Payment of the deposit confirms and finalises the Agreement.
6.3The Platform automatically compiles a digital record of the agreed booking terms — including the date, venue, performance hours, fee, rider requirements, and Artist confirmation — based solely on the information provided and agreed to by the parties. This record is made available to both the Artist and the Booker for their own reference. GigVault does not draft, review, or provide legal advice in connection with this record. Both parties are strongly advised to retain a copy and to seek independent legal counsel if required.
6.4GigVault's role in the booking process is limited to providing the technology platform, facilitating communications, and administering the payment and escrow processes through TradeSafe. GigVault does not supervise, oversee, or guarantee the performance of the underlying event.
07 Payments, Service Fees & Escrow
7.1 Payment Processor
7.1.1All payments on the Platform are processed by TradeSafe (Pty) Ltd ("TradeSafe"), a third-party escrow and payments provider registered in the Republic of South Africa (Reg No: 2013/170109/07), authorised as a Third-Party Payment Provider with the Payment Association of South Africa (PASA). By using the payment features of the Platform, you also agree to TradeSafe's terms and conditions available at TradeSafe's website. GigVault is not responsible for TradeSafe's terms, operations, system availability, or decisions.
7.1.2GigVault is not a financial institution, payment service provider, or money transmitter. GigVault does not hold, process, or transmit funds directly. All funds are held by TradeSafe in accordance with their escrow terms.
7.1.3GigVault makes no warranties regarding the availability, uptime, or uninterrupted operation of TradeSafe's payment infrastructure. GigVault accepts no liability for any loss, delay, or damage arising from TradeSafe's system failures, processing errors, or service interruptions.
7.2 Deposit
7.2.1Upon confirmation of a booking, the Booker is required to pay a deposit as specified in the Booking Agreement (typically 50% of the total Artist fee). The deposit percentage is set by GigVault's pricing configuration and may vary.
7.2.2The deposit is processed through TradeSafe. Upon confirmation of receipt, the deposit is released directly to the Artist as a non-escrowed advance payment. The deposit is non-refundable once released to the Artist, except as otherwise provided in these Terms or by a dispute resolution outcome.
7.2.3The Booker acknowledges that payment of the deposit constitutes full and final confirmation of the Booking Agreement. No cooling-off period applies to deposit payments.
7.3 Balance Payment and Escrow
7.3.1The remaining balance of the Artist fee is payable by the Booker prior to the event date, as specified by the Platform. The balance is held by TradeSafe in an escrow account until the conditions for release are met.
7.3.2Funds held in escrow are subject to TradeSafe's escrow terms. GigVault has no direct control over escrowed funds and cannot unilaterally release, reverse, or redirect them. Any release of escrowed funds is executed by TradeSafe in accordance with their processes and the instructions generated by the Platform.
7.3.3Escrowed funds will be released to the Artist once the Booker generates a valid release code and the Artist confirms receipt through the Platform. GigVault does not guarantee the timing of releases and accepts no liability for delays caused by TradeSafe's processing times.
7.3.4If the Booker fails to generate a release code within a reasonable time after the Artist has checked out, the Artist may raise a dispute in accordance with Section 10.
7.4 Service Fees
7.4.1GigVault charges a service fee on each transaction. The service fee is calculated as a percentage of the total Artist fee, as displayed to the Booker during the booking process. The service fee is collected via the escrow allocation mechanism and is deducted at the time of each payment phase.
7.4.2The service fee is non-refundable in all circumstances, including where a booking is cancelled, a dispute is resolved, or a refund is issued to the Booker.
7.4.3GigVault reserves the right to amend its service fee structure at any time. Amended fees will apply to bookings created after the effective date of the change.
7.4.4All fees are quoted inclusive of VAT where applicable.
Payment method note: Transaction fees charged by TradeSafe vary by payment method. EFT (bank transfer) attracts the lowest processing fee. Paying by credit card incurs an additional processing fee. These fees are factored into the total shown during checkout. For the lowest cost, we recommend EFT payment where possible.
7.5 Pricing Integrity
7.5.1All pricing, quotes, and payment amounts are computed server-side by GigVault using authoritative data. Client-side displayed amounts are for informational purposes only. In the event of a discrepancy, the server-computed amount prevails.
7.5.2GigVault reserves the right to refuse or reverse any transaction where it detects tampering, fraud, or inconsistencies in pricing data.
7.6 Taxes
7.6.1Each User is solely responsible for determining and fulfilling their own tax obligations arising from transactions on the Platform, including income tax, VAT, and any other applicable taxes.
7.6.2GigVault is not responsible for withholding, collecting, reporting, or remitting taxes on behalf of any User. GigVault may provide transaction summaries for your own record-keeping purposes, but these do not constitute tax advice or official tax documents.
7.6.3Artists who are VAT-registered on the Platform acknowledge that the Platform generates VAT-inclusive or VAT-exclusive pricing based on the settings they configure. GigVault accepts no liability for any VAT errors, shortfalls, or penalties arising from misconfigured VAT settings.
08 Identity Verification, Banking and FICA
8.1Artists are required to submit banking details to receive payouts. These details are transmitted to TradeSafe to create a payout profile. By submitting banking details, you authorise GigVault to transmit this information to TradeSafe on your behalf.
8.2Artists may be required to provide FICA (Financial Intelligence Centre Act) documentation, including a bank account confirmation letter and a copy of a valid identity document (South African ID or passport). Failure to provide required documentation may result in delayed or withheld payouts.
8.3Changes to banking details require email OTP verification. This is a security control to protect against fraudulent changes. GigVault accepts no liability for payouts made to a previously registered bank account where the Artist failed to update their details timeously.
8.4GigVault does not store your full bank account number on its servers — only a masked version (such as the last four digits) is retained for display. Your full banking information is transmitted to and retained by TradeSafe in accordance with their data security and compliance standards.
8.5By submitting banking details, you confirm that the account belongs to you or your registered business entity, that you are authorised to receive funds into this account, and that the details are accurate and complete.
8.6Identity verification. To protect all parties and to meet legal requirements, GigVault verifies the identity of Users before they can receive payouts and, for Bookers, before their first payment. You agree to provide accurate information, which may include your full legal name as it appears on your identity document, your South African identity number or passport, your date of birth, and supporting documents (which we read directly from the identity document you upload). Where you operate through a business, you agree to provide the registered business name, company registration number, and the details of the person responsible for the account.
8.7You warrant that all identity, banking and business information you provide is true, accurate, current, and your own (or your registered entity's). Providing false, misleading, or another person's information is a material breach of these Terms and may constitute a criminal offence.
8.8GigVault may verify this information, decline to accept it, delay it, or suspend an account where identity or account ownership cannot be confirmed, where the information is inconsistent, or where fraud is suspected, and may refuse to issue a payout profile or to process a payment until verification is satisfactorily completed. GigVault does not disclose the specific methods, criteria, or thresholds used in its verification and fraud-prevention checks.
8.9Authorising a release of funds. Releasing money on the Platform — including generating or redeeming a release code, releasing disputed funds, or withdrawing funds — requires you to confirm that you are personally present, which includes taking a live selfie at the time of the action. Identity documents and images are handled in accordance with our Privacy Policy and Data Retention Policy; verification documents are deleted as soon as verification is complete, and the selfie used to authorise a release is not stored.
8.10Protecting your banking details. Access to your banking details within the app is protected — you must re-enter your account password to view or change them, and this protection re-engages each time you leave the settings screen.
8.11Business payout accounts. Where you elect to be paid into a business account, no personal identity document is required for that path; instead you must supply your CIPC CoR39 certificate. The company registration number, enterprise name, registration date and status are read directly off the document, and the registered name must match the name on the bank account. Bookers verifying a business are additionally required to be listed as an active director on the CoR39. You may switch between personal and business payout accounts at any time; each switch is fully re-verified.
8.12Proof of account. Your bank confirmation letter is checked against the details you select: the bank named on the letter, the account number, and the account type must match. A letter from a different bank or for a different account will be declined.
8.13VAT registration. An Artist who declares VAT registration must supply their SARS Notice of Registration (VAT) and their VAT number, which then appears on tax invoices and as a "VAT registered" indicator to Bookers. The Artist warrants that the number is correct and current. GigVault records the supporting document's submission but does not verify VAT registration with SARS; responsibility for VAT compliance rests with the Artist.
09 Cancellations and Refunds
9.1By the Artist, before travelling: If an Artist cancels a confirmed booking before travelling to the event, the escrowed balance is automatically refunded to the Booker in full. Any deposit already paid to the Artist remains subject to the deposit policy (deposits are pay-and-clear and are not recoverable through the Platform); the Artist may be liable to the Booker for reasonable costs incurred as a direct result of the cancellation. Repeated cancellations may result in account suspension or termination.
9.2By the Booker, before the Artist travels: (a) where a deposit was paid, the deposit already compensates the Artist's preparation — the booking closes immediately, the Artist retains the deposit, and the escrowed balance is automatically refunded to the Booker in full; (b) where no deposit was paid, the Artist is asked to confirm whether they were notified of, and agreed to, the cancellation — confirming (or failing to respond within 24 hours, which is treated as confirmation) refunds the escrowed balance to the Booker; declining opens a dispute over the Artist's preparation costs.
9.3After travel has begun or the Artist has checked in: a cancellation by the Booker requires the Artist's confirmation (while travelling) or opens a dispute immediately (once checked in). Balance refunds at these stages follow the dispute process in section 10, including agreed percentage splits of the Artist's net. Service fees and the dispute administration fee are not refundable.
9.4Force majeure: Neither party shall be liable for cancellation caused by events beyond their reasonable control, including but not limited to natural disasters, government-mandated lockdowns, venue destruction, or acts of God. In such cases, the parties are encouraged to negotiate directly. GigVault may, at its discretion, facilitate communication but will not adjudicate force majeure claims.
9.5Refunds are subject to TradeSafe's processing timelines and may take 3–10 business days to reflect. GigVault accepts no liability for delays in the refund process attributable to TradeSafe or the banking system.
9.6Where refunds are sent. Refunds are returned toward the payment method/account the funds originated from wherever the payment rails permit. Where the rails credit the refund to the Booker's GigVault wallet (held with TradeSafe) instead, the funds remain safely in the regulated escrow environment and can only be withdrawn to banking details the Booker has verified on the Platform — a selfie-authorised withdrawal to the verified account of the same person or business that paid. Refunds are never paid to a third party or to unverified details. GigVault is not responsible for a Booker's inability to withdraw a wallet refund where they have not completed banking verification.
9.7Fees on refunds. The GigVault service fee is earned for the escrow and administration service rendered and is not refunded, except where GigVault cancels a booking through its own error. Where a dispute was opened, the dispute administration fee (clause 10.5) is additionally non-refundable.
10 Disputes
10.1 Scope
10.1.1A dispute may only be raised by a party to a Booking Agreement while the balance payment is actively held in escrow by TradeSafe (i.e., after the balance payment has been confirmed but before funds have been released). Disputes cannot be raised after funds have been released to the Artist or refunded to the Booker.
10.1.2Once a dispute is opened, the normal escrow release process is frozen. Neither party may unilaterally release or redirect the disputed funds. All money movement is suspended pending resolution.
10.2 GigVault's Role
10.2.1GigVault acts as a neutral escrow facilitator — never an arbitrator or judge. GigVault does not determine who is right, who is untruthful, whether fraud occurred, or who breached the Booking Agreement. Its role in a dispute is limited to: (a) holding and freezing the escrowed funds; (b) collecting and recording evidence and agreements; (c) facilitating communication between the parties; (d) executing an outcome that BOTH parties have formally agreed through the Platform; and (e) executing a verified, legally binding instruction of a competent authority (a court, arbitrator, or accredited dispute-resolution body).
10.2.2Where the parties cannot agree, the dispute is referred to independent mediation and/or arbitration, and failing that to the courts. GigVault continues to hold the funds, unreleased, until a mutual agreement or a verified legally binding instruction is received. GigVault never interprets a judgment or ruling — it executes it as written, after giving both parties 24 hours' notice.
10.2.3GigVault accepts no liability for any financial loss arising from a dispute outcome, whether agreed by the parties or directed by a competent authority.
10.3 Resolution Mechanisms
10.3.1Disputes are resolved ONLY by: (a) Mutual agreement — the parties agree an outcome (a full release to the Artist, a full refund to the Booker, or an agreed percentage split of the Artist's net share — the platform's service fee for the leg is retained and does not form part of the split) and both confirm it through the Platform, each supplying a commissioned affidavit stating the same agreed outcome together with proof of identity; or (b) a verified, legally binding instruction of a competent authority, executed after 24 hours' notice to both parties.
10.3.2Timing. A resolution proposal lapses if not answered within 72 hours. A dispute with no activity for 7 days is referred for independent resolution. The escrowed balance releases automatically to the Artist 10 days after check-out if no dispute has been opened by then. Parties are reminded of any dispute step awaiting their response.
10.3.2AFraud allegations. An allegation of fraud can only be filed on the Platform together with a valid SAPS case number. Once GigVault has verified the case number, direct communication between the parties through the Platform is suspended and the funds remain frozen pending a mutual formal settlement or the instruction of the investigation/court. An unverifiable case number is rejected and the dispute continues on the normal path.
10.3.2BRefunds return to source. Any amount refunded to a Booker through a dispute, split, or cancellation is returned toward the payment method/account from which the funds originated, wherever the payment rails permit — never to a third-party account.
10.3.3GigVault may request supporting documentation from either party (booking agreement, communications, photographs, rider fulfilment records, etc.) for the record. Failure to provide requested evidence within 5 business days is noted on the dispute record.
10.4 Dispute Procedure
10.4.1To open a dispute, the relevant party must navigate to the booking in the Platform and select "Raise a dispute", providing a clear written reason.
10.4.2The other party will be notified and given the opportunity to respond through the dispute room.
10.4.3The parties should aim to resolve the dispute between themselves within the timing framework of clause 10.3.2; failing that, the matter is referred for independent resolution. GigVault communicates each step's timeline to the parties.
10.4.4All dispute communications on the Platform are recorded and may be used as evidence in any resolution process.
10.5 Dispute Administration Fee
10.5.1A dispute administration fee is charged when a dispute is formally opened, in addition to the standard service fee, tiered by the amount in dispute (the bracket's rate applies to the whole amount, minimum R100): up to R10,000 — 2.5%; R10,001–R25,000 — 2.0%; R25,001–R50,000 — 1.5%; R50,001–R100,000 — 1.0%; above R100,000 — 0.75%. This fee covers the administration and technology required to manage the dispute — including evidence collection, secure record-keeping, communication facilitation, and settlement execution. It is not a legal fee, not an arbitration or mediation fee, and does not constitute any determination of liability or of the merits of either party's position. GigVault remains a neutral escrow platform at all times.
10.5.2The fee is non-refundable, including where the parties subsequently settle or withdraw the dispute, because the evidence record and dispute administration have already been performed. It is recovered from the disputed funds upon resolution where the payment rails permit, failing which it is invoiced to the parties in equal shares.
10.6 Abuse of Disputes
10.6.1Raising frivolous, vexatious, or bad-faith disputes is prohibited. GigVault may suspend or terminate the account of a party that raises disputes without reasonable grounds. Disputed funds themselves are still only released per clause 10.3.1 — GigVault does not penalise by redirecting money.
11 Prohibited Conduct
You may not use the Platform to:
- Conduct any transaction, communication, or activity that is unlawful under the laws of the Republic of South Africa or any applicable jurisdiction;
- Circumvent, bypass, or attempt to bypass the Platform's escrow payment system by arranging off-platform payments for services negotiated through GigVault;
- Create fake accounts, impersonate any person or entity, or misrepresent your identity or affiliation;
- Upload, post, or transmit content that is defamatory, obscene, harassing, threatening, or infringes the rights of any third party;
- Transmit malware, viruses, or any code designed to disrupt or compromise the Platform's security or integrity;
- Use automated tools, bots, or scrapers to access the Platform without GigVault's written consent;
- Attempt to gain unauthorised access to any other User's account, GigVault's systems, or TradeSafe's systems;
- Engage in any form of money laundering, fraud, or financial crime through the Platform;
- Solicit or engage in any sexual, discriminatory, or harassing conduct toward any other User;
- Provide false banking details, identity information, or FICA documentation.
11.2Violation of these prohibitions may result in immediate account suspension or termination, removal of content, reporting to law enforcement, and civil or criminal proceedings.
12 Intellectual Property
12.1All intellectual property rights in the Platform, including but not limited to software, design, trademarks, logos, and content created by GigVault, are owned by GigVault or its licensors. Nothing in these Terms grants you any right to use GigVault's intellectual property without express written consent.
12.2By uploading profile content, images, or other materials to the Platform, you grant GigVault a non-exclusive, royalty-free, worldwide licence to display and use that content solely for the purpose of operating and promoting the Platform. You represent and warrant that you own or have the necessary rights to grant this licence.
12.3GigVault respects the intellectual property rights of others. If you believe content on the Platform infringes your rights, please contact support@gigvault.co.za.
13 Privacy and Personal Information
13.1GigVault processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and our Privacy Policy, which is incorporated into these Terms by reference.
13.2By using the Platform, you consent to the collection, processing, and storage of your personal information as described in our Privacy Policy.
13.3You acknowledge that GigVault may share your personal information with TradeSafe for the purpose of processing payments and complying with anti-money laundering and FICA requirements.
13.4Where you explicitly request assistance arranging travel (flights, accommodation, or transport) for a booking, GigVault shares your contact number, email, and the relevant booking details with a GigVault-vetted travel partner, limited to what's needed to arrange it. This sharing only occurs on your own request and is limited to that scope; you may withdraw this consent at any time by contacting support@gigvault.co.za.
13.5GigVault implements reasonable technical and organisational measures to protect personal information, but cannot guarantee absolute security. GigVault accepts no liability for breaches of security that result from events outside its reasonable control, including third-party cyberattacks.
14 Limitation of Liability
14.1To the maximum extent permitted by applicable law, GigVault, its directors, employees, agents, and affiliates shall not be liable for any:
- Indirect, incidental, special, consequential, or punitive damages;
- Loss of profits, revenue, goodwill, data, or business opportunity;
- Losses arising from the conduct, acts, or omissions of Artists, Bookers, or any third party;
- Losses arising from the unavailability, failure, or delay of TradeSafe's payment or escrow services;
- Losses arising from disputes between Artists and Bookers;
- Losses arising from cancellations, no-shows, or failure to perform;
- Losses arising from inaccurate information provided by Users;
- Losses arising from force majeure events.
14.2Where liability cannot be excluded by law, GigVault's total aggregate liability to you for all claims arising out of or relating to the Platform shall not exceed the total service fees paid by or to you through the Platform in the three (3) months immediately preceding the event giving rise to the claim.
14.3Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by GigVault's gross negligence; (b) fraud or fraudulent misrepresentation by GigVault; or (c) any liability that cannot be lawfully limited or excluded under the Consumer Protection Act 68 of 2008 or any other applicable South African law.
14.4You acknowledge that GigVault is a technology intermediary and that the Platform's value is derived from connecting independent parties. The risks inherent in transacting with unknown parties are yours to manage. GigVault strongly recommends that both Artists and Bookers communicate thoroughly before entering into a Booking Agreement.
15 Indemnification
15.1You agree to indemnify, defend, and hold harmless GigVault and its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of the Platform;
- Your breach of these Terms;
- Your violation of any applicable law or regulation;
- Your infringement of any third-party rights;
- Any content you upload or transmit through the Platform;
- Any dispute between you and another User.
16 Platform Availability and Modifications
16.1GigVault does not warrant that the Platform will be available at all times, error-free, or uninterrupted. Scheduled and unscheduled maintenance, technical failures, or circumstances beyond GigVault's control may result in temporary unavailability.
16.2GigVault reserves the right to modify, suspend, or discontinue the Platform or any feature thereof at any time, with or without notice. GigVault accepts no liability for any loss arising from such modification, suspension, or discontinuation.
16.3GigVault reserves the right to introduce, modify, or remove features, pricing structures, or policies at any time. Material changes will be communicated to Users via the Platform or email.
17 Termination
17.1You may terminate your account at any time by contacting support@gigvault.co.za. Termination does not affect any outstanding bookings, disputes, or financial obligations.
17.2GigVault may suspend or terminate your account at any time, with or without notice, where: (a) you breach these Terms; (b) GigVault suspects fraudulent, abusive, or unlawful activity; (c) your account poses a risk to other Users or the Platform; or (d) GigVault ceases operations.
17.3Upon termination: (a) your right to access the Platform ceases immediately; (b) GigVault may retain your data as required by law or for the resolution of outstanding matters; (c) outstanding obligations, including pending payments or disputes, remain enforceable.
17.4GigVault accepts no liability for losses arising from account termination made in good faith pursuant to these Terms.
18 Governing Law and Jurisdiction
18.1These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
18.2Any dispute arising out of or relating to these Terms or the Platform that cannot be resolved through GigVault's dispute process shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.
18.3Nothing in this clause prevents GigVault from seeking urgent or interim relief in any competent court.
19 Electronic Communications
19.1You consent to receiving communications from GigVault electronically, including by email and in-app notification. Electronic communications satisfy any legal requirement for written communication.
19.2The Electronic Communications and Transactions Act 25 of 2002 ("ECTA") applies to all electronic transactions and communications conducted through the Platform.
20 Severability and Whole Agreement
20.1If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it shall be severed from the remaining provisions, which shall continue in full force and effect.
20.2These Terms, together with GigVault's Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and GigVault with respect to the Platform and supersede all prior agreements, representations, or understandings.
20.3GigVault's failure to enforce any provision of these Terms does not constitute a waiver of that provision.
21 Contact
For any questions, complaints, or support relating to these Terms or the Platform:
Email: support@gigvault.co.za
Website: gigvault.co.za
GigVault is a product of uMncube (Pty) Ltd (Reg No: 2022/772917/07), a private company registered in the Republic of South Africa.
Note: This document is version 1.4 published 4 July 2026. GigVault recommends that Users retain a copy of these Terms for their records. These Terms have been prepared for use on the GigVault Platform and are governed by South African law.